I’m trying to get a code to pair my Loftie but I keep getting a “Check Connection” message

Updated 3 months ago by Maddy Willis

The check connection message is only temporary and indicates that the WiFi signal isn’t strong enough to connect at that moment. Keep checking back for the code. Oftentimes bringing the Loftie closer to the router or resetting your router (or resetting your Loftie by holding the small circular button on the top right until the screen blacks out) will do the trick. 

Also, if someone is using the internet to stream or download a movie or file, that may affect the connection. Again, keep checking back, that notification should change.

If it doesn’t, contact us at support@byloftie.com. Please provide as much information as possible, including when the issue started and information about your router and internet service provider.