Check Connection

Updated 3 months ago by Lauren Suiter

Your Loftie and the app sync over WiFi. Please double check your internet connection. You can also try restarting your Loftie by selecting “Power Off” or “Forget WiFi” in the Settings menu. If you forget WiFi you will need to select “Forget Loftie” within the app to follow up the steps to reconnect your Loftie. 

Ensure you are on the most up to date version of Loftie’s software. You can double check and learn how to update here

If you still do not see the correct time displayed on your Loftie, but do not get a “Pairing Failed” message during the connection process, then there is likely something blocking Loftie from accessing the internet. This usually occurs at the router level, and we have seen it happen automatically, especially with Xfinity/Comcast routers. (Or an unknowing family member may have blocked Loftie by accident!) You may be able to refresh the settings by restarting your router. 

If that doesn’t work, you will need to login to your router’s management system (either online or an app) and manually unblock Loftie. Each router will have slightly different systems, but we have provided a rough outline of the steps below. The management system allows you to view which devices are connected to your network, as well as pause or block certain devices. If your Loftie is running the latest software, Loftie appears as “Loftie” (earlier versions of our software will show the chip maker, ExpressIf). Unpause or unblock Loftie in the router system, then restart your Loftie. 

Please contact us at support@byloftie.com if you are still experiencing trouble with the app.