Loftie won’t turn on

Updated 1 week ago by Lauren Suiter

Loftie is intended to be used with the included power cord and wall adapter. While Loftie does include a backup battery, it is meant to be used for short periods of time while Loftie is being moved or, as the name intends, in the case of a power outage overnight. 

Loftie will turn on automatically when it is plugged in. You can restart Loftie by holding the small round select button until you see the screen turn off (about 15-20 seconds, until the screen blacks out). 

If your Loftie isn’t turning on, or is turning off on its own, please double check all connection points to ensure that Loftie is receiving power, including: the power cord into Loftie and into the wall adapter and the prong adapter in the wall charger. 

When the UBS is properly plugged into the Loftie, you should hear a little "click" when it's plugged in and you should also be able to gently pull it without it coming unplugged. It should feel secure.

Also check to make sure the plug on the power adapter is also securely attached. You might need to slide it out and back it-- you should also hear a "click".

Still not working? Contact us at support@byloftie.com.