We are pretty confident you’re going to love your Loftie! If, however, you and your Loftie just don’t get along, we will accept returns within 30 days of delivery for orders placed on our website. All parts, including accessories, must be in like-new condition to receive a full refund. Returns will only be accepted in original packaging and return shipping is not included. Broken, scratched, or otherwise damaged products will not be accepted. Please email us at firstname.lastname@example.org if you would like to return your Loftie.