Return Policy

Updated 2 weeks ago by Lauren Suiter

We are pretty confident you’re going to love your Loftie! If, however, you and your Loftie just don’t get along, we got you covered! 

We will accept returns within 30 days of delivery for orders placed on our website.  All parts, including accessories, must be in like-new condition. Returns will only be accepted in original packaging. Broken, scratched, or otherwise damaged products will not be accepted and refunds will not be processed.

Please email us at to start your return. Please include your name, address, order number, and reason for the return and we’ll follow up with a return label. (Yes! We’ll cover your shipping costs.)

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Effective as of May 5, 2021.