Return Policy

Updated 6 days ago by Lauren Suiter


We are pretty confident you’re going to love your Loftie! If, however, you and your Loftie just don’t get along, we got you covered!

We will accept returns within 30 days of delivery for orders placed on our website.  All parts, including accessories, must be in like-new condition. Returns will only be accepted in original packaging. If your Loftie arrives damaged or without all accessories and parts, you are eligible for up to a 50% refund.

Please visit our return portal here to submit for a return and generate a shipping label. Yes! We’ll cover your shipping costs.*

You can find your order number in your confirmation email. Please email us at support@byloftie.com if you cannot find it or have any additional questions regarding returns.

*Sleep masks are not eligible for returns.


We’ve extended our return policy just in time for the holidays! 

Any purchases made for the holiday season will have until January 15th to return.



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Effective as of November 17th , 2021.