Pairing Failed Message

Updated 1 week ago by Lauren Suiter

Once you select your network and enter your password, Loftie is using that information to connect to your WiFi network and access the internet. Loftie will display a Success message when it has a connection. 

Seeing a Pairing Failed message?

A Pairing Failed message means that Loftie has used the information to access your WiFi network and was unable to connect. The most common and likely error here is that the WiFi password was incorrect. We recommend disconnecting from your internet on a device such as a laptop or mobile device that is connected to WiFi already and reconnecting to double-check you have the correct WiFi password. Double check to make sure you have no additional spaces at the end of your password.

For additional help, email us at support@byloftie.com with information about your router and internet service provider. 

Not seeing a Success OR Pairing Failed message?

If your Loftie is displaying an incorrect time, it is likely that your Loftie was able to connect to your router, but is being blocked from actually accessing the internet. 

This usually occurs at the router level, and we have seen it happen unprompted by the user, especially with Xfinity/Comcast routers. (Or an unknowing family member may have blocked Loftie by accident!) You may be able to refresh the settings by restarting your router. 

If that doesn’t work, you will need to login to your router’s management system (either online or an app) and manually unblock Loftie. Each router will have slightly different systems, but we have provided a rough outline of the steps below. The management system allows you to view which devices are connected to your network, as well as pause or block certain devices. If your Loftie is running the latest software, Loftie appears as “Loftie” (earlier versions of our software will show the chip maker, ExpressIf). Unpause or unblock Loftie in the router system, then restart your Loftie. 

Another common situation that may be preventing Loftie from accessing the internet is that you are using a network that requires an additional login page, such as a university or hotel network. In order to use a Loftie on these networks, you will need to contact the IT department of the network and provide them with the MAC address for the Loftie and ask them to “whitelist” the address. This should allow your Loftie to connect without having to provide the additional login information, which it is unable to do. Please email us at support@byloftie.com with the serial number on the bottom of your Loftie and we can provide you with the MAC address. 

If you still need assistance, please email us at support@byloftie.com with information about your router, internet service provider, and a recap of the steps you’ve taken so far.