Network Missing

Updated 3 weeks ago by Lauren Suiter

The app is displaying the networks that Loftie has picked up as available and able to connect to. There are a few network types that Loftie is unable to connect to, which may be the reason that you are not seeing the network you typically use. The most common reason is that Loftie is unable to connect to 5ghz networks: it needs to be connected with a 2.4ghz network. 

Most home routers broadcast both 2.4 and 5ghz networks. In some cases these networks might coexist under the same name, but in other cases, they’ll be broadcast with two separate names. If you don’t see the name of the network you normally connect to, check to see if there is another network picked up by Loftie that might be your 2.4 ghz network.

In some rarer cases, routers might ONLY be broadcasting at 5ghz, which means that Loftie won’t be able to connect to it. If you absolutely don’t see your router in Loftie’s discovered networks, this could be the case. You should be able to update configuration options for your router (either via an app or web management portal). We recommend searching online for “connect 2.4ghz router name here” to find instructions for your specific setup. You can also reach out to your internet service provider for more info if you have a combination router/modem leased from them.

If you are unable to pinpoint why your network is not displayed, please email us at support@byloftie.com with information about your router and internet service provider.