App: Failed Sync message

The Loftie App and the Loftie Clock communicate through the cloud. When you receive a message that an edit you made in the app didn't sync it means there is likely an issue with the clock's connection to your local WiFi network, and therefore to the cloud. 

We realize that error messages are frustrating, but we do intend them to keep you from thinking an alarm is set when it might not be. Please note that while we understand it may be inconvenient, everything you can do through the app you can do on the clock. You can find guides on how to navigate the clock here. 

 

Review the following suggestions if you are consistently receiving a failed sync message: 

 

Check your app version: 

Make sure you have the latest version of the app. We're always making improvements to increase syncing reliability and speed, so it's best to stay up to date. The easiest way to do this is to delete the app from your phone and re-download it from the Android or Apple stores. We do recommend turning on auto-update for the app. 

 

Confirm your clock is online:

If your clock is not online, it won't be able to receive the edits you make in the app. One way to tell if your clock is not connected to your local network is if you see a "no WiFi" symbol in the top right corner of the main clock screen. If so, please confirm your network is available and use the clock's buttons to select "Forget WiFi" from the clock's SETTINGS menu and use the app to reconnect. It is also possible if you're experiencing a network-related issue that is blocking the clock from fully accessing the internet. We recommend checking out this page if this is a frequent occurrence. 

 

Still not syncing? 

If you still experience syncing issues after trying the above steps, email us at support@byloftie.com and include the following information: 

• S/N on the bottom of your device 

• Email associated with your Loftie account 

• Name of your router's model

• Name of your router's manufacturer

• Name of your Internet Service Provider