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FAQ and Troubleshooting Help

15 articles

Having trouble with your Loftie? We're here to help! Check out our FAQ section for some answers.


My Loftie won’t turn on

Loftie is not designed to run off the internal battery exclusively and we recommend you use Loftie with it plugged in at all times. If your Loftie is not turning on when it's plugged in, we recommend trying the following:. Unplug the USB-C cable and

My Loftie says “Go to App to Set Up”

If you are seeing “Go To App To Set Up” on your Loftie screen, that means you need to connect your Loftie to WiFi. Please see our set-up article for how to do that. You won’t be able to access any of Loftie’s functions until you connect it to WiFi fi

My Loftie doesn't show up when I scan for it

If your Loftie doesn't show up when you scan, make sure your Bluetooth is enabled on your phone.Also, double-check your app permissions for the Loftie app. If you're on an iPhone you can do this by going into SETTINGS and scrolling down to the Loftie

How do I restart Loftie?

To restart Loftie: Unplug your Loftie and press and hold the small circular button on the top right of the Loftie until the screen blacks out. Then plug in your Loftie and it will start again.

My alarm didn’t go off

1. Check the alarm volume (which is different from the sound volume). On the Loftie, use the arrow buttons to go to ALARMS → SETTINGS → VOLUME and make sure the volume is up. 2. Delete all alarms you have set and RESTART your Loftie. Unplug Loftie an

I'm trying to set up Loftie but I keep getting a "WiFi Connection Failed" message

That WiFi Connection failed/Pairing failed message usually appears if the network password is incorrect or if there is an extra space at the end. We recommend double-checking the password by telling your phone or tablet to "forget WiFi". Then reconne

I keep getting a “Check Connection” message

The check connection message is only temporary. We recommend you check back in fifteen minutes. If that message does not go away, there may be something blocking Loftie from fully connecting to your router. We recommend checking your router's managem

Loftie can’t find my WiFi Network

Loftie can only connect to a 2.4 ghz network. Most home routers broadcast both 2.4 ghz and 5 ghz networks. In some cases, these networks might coexist under the same name, but in other cases, they’ll be broadcast with two separate names. If you don’t

Community WiFi

If you need to connect Loftie to a community WiFi network-- like for a University or Apartment complex -- you will need a MAC address. Once you have the MAC address you can give it to the IT person in charge of the WiFi so they can whitelist the MAC

My Loftie won’t stop updating

Update times can vary, depending on the strength of the WiFi signal and the amount of content downloading-- especially if you're setting up Loftie for the first time (lots of content to download). Loftie may also restart multiple times during the pro

My Loftie won’t stop “waking up”

If you see a “waking up” screen, that means your Loftie is looking for the WiFi signal to connect.Double-check to make sure your router is broadcasting the WiFi network your Loftie is connected to. If the wake-up takes longer than 10 minutes, restart

My Loftie is displaying the wrong time

Loftie gets the time from your WiFi connection so if the time is wrong on your Loftie, it might be having difficulty connecting to the WiFi. We have a few things for you to try:. Set the time zone manually: on your Loftie, use the arrow buttons to go

None of the sounds are playing on my Loftie

If you’re experiencing issues with your Loftie speaker, we recommend trying the following:. 1. Restart Loftie. Unplug Loftie. Press and hold the circular button until the screen blacks out. Plug Loftie back in to boot it up. 2. Press and hold the lef

Can I control multiple Lofties on the app?

At the moment, the app can only support one Loftie at a time. But remember, the app is completely optional! After you use the app to connect your Loftie to WiFi, all functionality (and more) is on the Loftie itself. You can even DELETE the app if you

Traveling with Loftie

Before you embark on a journey with your Loftie-- remember you tell your Loftie to FORGET WIFI (and tell the app to FORGET LOFTIE) before you go. To do this, on Loftie, use the arrow buttons to go to SETTINGS > FORGET WIFI. On the app, press the thre