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I get a Sync Failed message on the app

A sync failed message on the app means that there is a communication issue between Loftie, the cloud, and the app. We recommend closing out the app and opening it again. 

If the sync message persists, we recommend disconnecting the app from Loftie and reconnecting it. 
Here's how to do that:

1. On the app-- select the three lines in the upper right corner. 

2. Select the option FORGET LOFTIE

3. You will see the app page: select Setup the Loftie App

4. Follow the instructions to generate a pairing code and pair to the app.



If you still experience syncing issues after trying the above steps, email us at [email protected]
Please include:

The serial number on the bottom of your Loftie

The email used to create your Loftie account

The type of device you're using with the app (iPhone, Android) 




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