4. In the app, when it calls for the password-- paste it (and make sure there are no extra spaces at the end).
If you've double-triple-checked the password and you're still getting that "WiFi-Connection failed" message, we recommend checking your router's management systems for any blocked devices.
If you don't see any blocked devices, we recommend contacting your internet service provider and confirming that your router is broadcasting a 2.4Ghz network speed and confirming that that network is strong (and not being dropped by the router).
If you've done all that and still have no luck, email us at [email protected] and let us know what steps you've taken and the exact messages you're seeing on your Loftie.