Loftie Support  logo
Loftie Support  logo

All articles

I keep getting a "WiFi Connection Failed" messageUpdated 4 months ago

That WiFi Connection failed/Pairing failed message appears 99% of the time when the network password is incorrect or if there is an extra space at the end.

The app is Icase-sensitive, so make sure your text cursor (the blinking horizontal line) is lined up with the end of your password.

The troubleshooting we recommend is:
1. Tell your device to FORGET WIFI
2. Reconnect your device to your wifi network.
3. Type that exact password into a note on your phone and copy it.
4. In the app, when it calls for the password-- paste it (and make sure there are no extra spaces at the end).

If you've double-triple-checked the password and you're still getting that "WiFi-Connection failed" message, we recommend checking your router's management systems for any blocked devices. 

If you don't see any blocked devices, we recommend contacting your internet service provider and confirming that your router is broadcasting a 2.4Ghz network speed and confirming that that network is strong (and not being dropped by the router). 

If you've done all that and still have no luck, email us at [email protected] and let us know what steps you've taken and the exact messages you're seeing on your Loftie. 

Was this article helpful?