I keep getting a “Check Connection” message

This message indicates that Loftie is having difficulty communicating with the cloud. Check back in fifteen minutes. 

If the message continues, then there is most likely a connection issue between Loftie and your router.

We recommend checking your router's management systems for any blocked devices-- including Loftie. Loftie's manufacturing ID may appear as "espressif" so be sure to double-check that it wasn't accidentally blocked by a member of your household. (Hey, it happens!)

If it doesn’t, contact us at [email protected] and include the following:
The serial number on the bottom of your Loftie 
The make and model number of your router 
The name of your internet service provider