My alarm didn’t go off
1. Check the alarm volume (which is different from the sound volume).
On the Loftie, use the arrow buttons to go to ALARMS → SETTINGS → VOLUME and make sure the volume is up.
2. Delete all alarms you have set and RESTART your Loftie. Unplug Loftie and hold the small circular button on the top right of the Loftie until the screen blacks out. Plug Loftie back in to boot it up.
3. After the restart, set a test alarm for a few minutes into the future to ensure your alarm goes off as intended.
If you're still experiencing issues with your alarm, please contact us at [email protected] (and include the serial number on the bottom of your Loftie).