My Loftie won’t stop updating

Update times can vary, depending on the strength of the WiFi signal and the amount of content downloading-- especially if you're setting up Loftie for the first time (lots of content to download). Loftie may also restart multiple times during the process-- this is normal Loftie behavior.

Do NOT unplug your Loftie while it is updating.

Still, updating? Please contact us at [email protected] and include the following:
The serial number on the bottom of your Loftie 
The make and model number of your router 
The name of your internet service provider